Refund policy

🔹 Refund & Returns Policy

Refund & Returns Policy – Aven

At Aven, we are committed to providing a high-quality shopping experience. If you are not completely satisfied with your purchase, you may request a return under the following conditions.

Returns

• You have 14 days from the date of delivery to request a return, in accordance with UK consumer protection laws.
• Items must be unused, in their original condition, and in their original packaging.
• Proof of purchase is required for all returns.

Non-Returnable Items

The following items are not eligible for return:

• Gift cards
• Digital or downloadable products
• Items marked as Final Sale

Return Process

To request a return, please contact us at storekaxen@proton.me. We will provide you with the necessary return instructions.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.

Refunds

• Once your return has been received and inspected, we will notify you of the outcome.
• Approved refunds will be processed to your original payment method within 5–10 business days.

For any questions regarding returns or refunds, please contact storekaxen@proton.me.